CANCELLATION POLICY

Short summary:

• Returns are accepted within 14 days
• No restocking fee

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us, illstinct, of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the attached withdrawal form for this, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send your notice of exercising the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received notice of your withdrawal from this contract. For this refund we will use the same means of payment you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund. We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days expires. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary to check their nature, characteristics and functioning.

The right of withdrawal does not apply to the following contracts:

• Contracts for the delivery of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive, or that are clearly tailored to the personal needs of the consumer.
• Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene (mouthguards) if their seal has been removed after delivery (Section 312g (2) No. 3 BGB)
• Contracts for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature.

Consequences of withdrawal for bundle offers

a) In the event of an effective withdrawal, we will refund the total amount already paid for the returned bundle.

b) If you only return part of the bundle and it therefore no longer meets the conditions for the original discount, we reserve the right to charge the original total amount without the discount for the product you keep.

Consequences of withdrawal for promotions with a free gift

a) In the event of an effective withdrawal, we will refund the total amount already paid for the returned items, minus the original price of the free gift if it is kept.

b) If you only return part of your order and wish to keep the free gift, we reserve the right to adjust the original total amount by the value of the gift.