Please contact us before sending anything back, via our contact page, and include your order number. We'll then send you all further details.
Whether return or exchange: You always pay the return shipping costs yourself. For exchanges, we'll send you the new product once we've received your return.

You can withdraw from your purchase within 14 days of receiving the goods .

Important:
Your withdrawal must reach us within this period – simply sending the item back without prior notice is not enough.
Please use our contact form and include your order number. You'll then receive all further information on the return.

As soon as the parcel has arrived and been registered in our system, you'll automatically receive a refund to the payment method you used.

For hygiene reasons and under Section 312g (2) No. 3 BGB, a return is not possible once the hygiene seal has been removed.
In addition, once fitted, the mouthguard can no longer be used or resold – withdrawal is then excluded.

A defect is very rare and would be obvious right when unpacking (e.g. wrong shape or damage). In that case, please contact us before fitting with clear photos. We'll review your case and send you a replacement if needed.